What is Conflict Management?

What is Conflict Management?

Conflict management is a vital skill that involves handling confrontations tactfully and constructively.

Your aim is to yield a positive result from disputes and disagreements that occur between people in the workplace. Your aim is to learn from the experience and improve your business’ relationships or service as a result. And above all, your aim is to resolve the conflict in a way that respects everyone’s wants and needs.

Conflicts may occur between colleagues, between staff and a customer, or between large groups. Some are short-lived; others are deep-seated. These all require different forms of intervention.

The different types of conflict management include:

• Preventative measures e.g.:
• Workplace changes.
• Job role changes.
• Training staff.
• Conflict resolution policy.
• Alternative dispute resolution i.e.:
• Informal discussions.
• Mediation
• Conciliation
• Arbitration