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What is Conflict Management?

What is Conflict Management?

Conflict management is a vital skill that involves handling confrontations tactfully and constructively.

Your aim is to yield a positive result from disputes and disagreements that occur between people in the workplace. Your aim is to learn from the experience and improve your business’ relationships or service as a result. And above all, your aim is to resolve the conflict in a way that respects everyone’s wants and needs.

Conflicts may occur between colleagues, between staff and a customer, or between large groups. Some are short-lived; others are deep-seated. These all require different forms of intervention.

The different types of conflict management include:

  • Preventative measures e.g.:
  • Workplace changes.
  • Job role changes.
  • Training staff.
  • Conflict resolution policy.
  • Alternative dispute resolution i.e.:
  • Informal discussions.
  • Mediation
  • Conciliation
  • Arbitration
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