<!-- 18. --> Leadership in Management Minimize the effects of interruptions Managing crises Ensuring that efficient time management is maintained 5. Time Management Delegating: authority skills, tasks and the process of effective delegation SMART or SMARTER The steps of successful delegation Levels of delegation Examples Contracts Successful Delegation Developing Your Critical Thinking Leadership Skills What critical thinking looks like Critical Thinking Mastering face-to-face communications 6. Delegation How to really listen Six fundamental questions to ask yourself to improve your communications style Listening and communicating to others - some basic rules Applying classic questioning techniques Action point Understanding the impact of non-verbal communications 3 of 6 Previous Lesson Next Lesson Minimize the effects of interruptions Leadership in Management Minimize the effects of interruptions Minimize the effects of interruptions Dealing with office interruptions Be clear as to what is more important, the task in hand or the interruption.Don’t get trapped into the detail of the interruption – take control and set up a separate meeting or ask them to come back later.Ask your assistant to screen visitors.Train your staff to say “Is now a good time?” as they interrupt or call you.Specify a set time for the interruption and keep to it (“I can give you five minutes!”).Get people to submit a list of points in advance when they ask for an appointment so that your time is not wasted on irrelevant matters.Use another office for ‘thinking’ or important creative work.Don’t be afraid to offend people, say “no” more often (“Sorry I have another urgent appointment”).Suggest that someone else meets the visitor.Remain standing up; sitting down can lead to the interruption becoming a long meeting.Whilst an open door policy represents a positive attitude it should not be interpreted literally for every minute of the day.Be direct and honest with time-wasters. (“I’m sorry I don’t have the time to deal with this at the moment”). Previous Lesson Back to Course Next Lesson Follow us on Social Media twitter facebook instagram Login Accessing this course requires a login, please enter your credentials below! Username or Email Address Password Remember Me Lost Your Password?