<!-- 18. --> Leadership in Management Minimize the effects of interruptions Managing crises Ensuring that efficient time management is maintained 5. Time Management Delegating: authority skills, tasks and the process of effective delegation SMART or SMARTER The steps of successful delegation Levels of delegation Examples Contracts Successful Delegation Developing Your Critical Thinking Leadership Skills What critical thinking looks like Critical Thinking Mastering face-to-face communications 6. Delegation How to really listen Six fundamental questions to ask yourself to improve your communications style Listening and communicating to others - some basic rules Applying classic questioning techniques Action point Understanding the impact of non-verbal communications 3 of 6 Previous Lesson Next Lesson Managing crises Leadership in Management Managing crises Managing crises How to reduce crises Use effective diary planning to pre-empt problems.Be decisive, don’t leave things to the last minute.Focus on your key objectives; don’t get side tracked by urgent but relatively unimportant tasks or problems.Remember that things normally take longer than you think; allow for this when planning.What do you want to achieve? What are your expectations? What will happen if you don’t tackle the issue sooner? What are the steps involved in clearing the issue from your to do list??What is the first step or decision you must take?Start actioning matters today! 6. Problem solving: First define the problem, not the answer.Emphasize your key objectives in addressing the problem.List all the possible solutions, be radical and creative in your thinking.Identify the resources available to you.Select the most suitable solution.Implement the solution.Review the results. Previous Lesson Back to Course Next Lesson Follow us on Social Media twitter facebook instagram Login Accessing this course requires a login, please enter your credentials below! Username or Email Address Password Remember Me Lost Your Password?