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Price
$299
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About this Course. Customer Care Management

This Customer Care Management course has been created to give businesses guidance on how to get that edge above competing establishments. The course will help learners understand the causes of poor customer care, good customer care skills and how to handle complaints.

The course details all aspects related to effective customer service, teamwork, as well as ways to resolve conflicts, increase the level of customer satisfaction with services and products.

 

WHAT YOU WILL LEARN

SKILLS YOU WILL GAIN

Customer Analytics

Customer service

Active listening

Adaptability

Attentiveness

Attentiveness

Conflict resolution

Creativity

Decision-making

Dependability

Effective communication

LEARNER CAREER OUTCOMES

Started a new career after completing this specialization.

Got a pay increase or promotion.

LEARNER CAREER OUTCOMES

Start instantly and learn at your own schedule.

Flexible Schedule

Set and maintain flexible deadlines.

Beginner Level

Approx. 3 months to complete

Suggested 8 hours/week

English

English only. Other languages on request.

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