About this Course. Customer Care Management
This Customer Care Management course has been created to give businesses guidance on how to get that edge above competing establishments. The course will help learners understand the causes of poor customer care, good customer care skills and how to handle complaints.
The course details all aspects related to effective customer service, teamwork, as well as ways to resolve conflicts, increase the level of customer satisfaction with services and products.
WHAT YOU WILL LEARN
- Recognise why you need a customer care programme
- Understand barriers to good customer care
- Understand customer care skills and how to use them to overcome those barriers
- Be able to develop a complaints handling procedure that strengthens the bond between your company and your customers
- Have a plan to install a customer care programme in your company
SKILLS YOU WILL GAIN
Customer Analytics
Customer service
Active listening
Adaptability
Attentiveness
Attentiveness
Conflict resolution
Creativity
Decision-making
Dependability
Effective communication
LEARNER CAREER OUTCOMES
Started a new career after completing this specialization.
Got a pay increase or promotion.
LEARNER CAREER OUTCOMES
Start instantly and learn at your own schedule.
Flexible Schedule
Set and maintain flexible deadlines.
Beginner Level
Approx. 3 months to complete
Suggested 8 hours/week
English
English only. Other languages on request.
